As I asked to talk to the manager he said "he told me what to do" and that he won't talk to you.
Horrible experience. Went to return an item. Didn't have the receipt. On the wall it says "We will happily exchange or refund merchandise purchased from Walmart within 90 day of purchase, with or WITHOUT a receipt. They would not do it. I had the package..I even pulled up my bank statement and had the credit card (none of which I should have had to do).
George- Asst Manager, horrible. Told me "I don't care what the sign says."
Placed an order for pickup. Drove 30min to get it. They told me someone was suppose to call me and tell me it was out of stock. Asked them to direct me to location of where my item would have been, and what do you know... it was there. Thank god i checked. I placed a pickup order to save time. Ended up wasting time. Sorry walmart but that was a dissapointment.
Average. Customer service could improve. Was checking out at self checkout and one of items didn't have a UPC sticker. So I asked the guy to help. He said I needed to go back and get another one. I asked if he could go and he said "no". I think he could he called someone to help. So I went back and got another one that had a. UPC sticker. I put the other item back with no sticker. So another person can have the same experience. He should have taken the item, called for back up and got an item with a UPC sticker and made sure the item with no sticker didn't end up back on the shelf or was corrected to have a sticker.
Very busy, Christmas week business, but the store was clean and well stocked. The associates were surprisingly nice and helpful.
To walmart- Very sad that your employees think so little of you that they are willing to say to the customer that they "don't care" what your policies are.
Very convenient location and customer service was on
Walmart Supercenter is a US Department Store based in Germantown, Maryland. Walmart Supercenter is located at 20910 Frederick Rd, Germantown, MD 20876, USA.
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