8
20910 Frederick Rd, Germantown, MD 20876, USA
Germantown, Maryland 20876
+1 301-515-6700

As I asked to talk to the manager he said "he told me what to do" and that he won't talk to you.

Horrible experience. Went to return an item. Didn't have the receipt. On the wall it says "We will happily exchange or refund merchandise purchased from Walmart within 90 day of purchase, with or WITHOUT a receipt. They would not do it. I had the package..I even pulled up my bank statement and had the credit card (none of which I should have had to do).

George- Asst Manager, horrible. Told me "I don't care what the sign says."

Placed an order for pickup. Drove 30min to get it. They told me someone was suppose to call me and tell me it was out of stock. Asked them to direct me to location of where my item would have been, and what do you know... it was there. Thank god i checked. I placed a pickup order to save time. Ended up wasting time. Sorry walmart but that was a dissapointment.

Average. Customer service could improve. Was checking out at self checkout and one of items didn't have a UPC sticker. So I asked the guy to help. He said I needed to go back and get another one. I asked if he could go and he said "no". I think he could he called someone to help. So I went back and got another one that had a. UPC sticker. I put the other item back with no sticker. So another person can have the same experience. He should have taken the item, called for back up and got an item with a UPC sticker and made sure the item with no sticker didn't end up back on the shelf or was corrected to have a sticker.

Very busy, Christmas week business, but the store was clean and well stocked. The associates were surprisingly nice and helpful.

To walmart- Very sad that your employees think so little of you that they are willing to say to the customer that they "don't care" what your policies are.

Very convenient location and customer service was on

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Walmart Supercenter — Department Store in Germantown

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Walmart Supercenter

Department Store at 20910 Frederick Rd, Germantown, MD 20876, USA. Here you will find detailed information about Walmart Supercenter: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    6:00 AM – 12:00 AM
  • Tuesday
    6:00 AM – 12:00 AM
  • Wednesday
    6:00 AM – 12:00 AM
  • Thursday
    6:00 AM – 12:00 AM
  • Friday
    6:00 AM – 12:00 AM
  • Saturday
    6:00 AM – 12:00 AM
  • Sunday
    6:00 AM – 12:00 AM

Rating

4
/
5
Based on 8 reviews

Contacts

Categories:
State:
Maryland
Address:
20910 Frederick Rd, Germantown, MD 20876, USA.
City:
Germantown
Postcode:
20876

About Walmart Supercenter

Walmart Supercenter is a US Department Store based in Germantown, Maryland. Walmart Supercenter is located at 20910 Frederick Rd, Germantown, MD 20876, USA.


Please contact with Walmart Supercenter using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Walmart Supercenter opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Walmart Supercenter

  • Jonathan
    Added 2015.10.01
    As I asked to talk to the manager he said "he told me what to do" and that he won't talk to you.
  • John
    Added 2015.09.13
    Horrible experience. Went to return an item. Didn't have the receipt. On the wall it says "We will happily exchange or refund merchandise purchased from Walmart within 90 day of purchase, with or WITHOUT a receipt. They would not do it. I had the package..I even pulled up my bank statement and had the credit card (none of which I should have had to do).
  • Austin
    Added 2015.01.23
    George- Asst Manager, horrible. Told me "I don't care what the sign says."
  • Stephanie
    Added 2014.11.20
    Placed an order for pickup. Drove 30min to get it. They told me someone was suppose to call me and tell me it was out of stock. Asked them to direct me to location of where my item would have been, and what do you know... it was there. Thank god i checked. I placed a pickup order to save time. Ended up wasting time. Sorry walmart but that was a dissapointment.
  • Alyssa
    Added 2014.11.06
    Average. Customer service could improve. Was checking out at self checkout and one of items didn't have a UPC sticker. So I asked the guy to help. He said I needed to go back and get another one. I asked if he could go and he said "no". I think he could he called someone to help. So I went back and got another one that had a. UPC sticker. I put the other item back with no sticker. So another person can have the same experience. He should have taken the item, called for back up and got an item with a UPC sticker and made sure the item with no sticker didn't end up back on the shelf or was corrected to have a sticker.
  • Steven
    Added 2014.11.03
    Very busy, Christmas week business, but the store was clean and well stocked. The associates were surprisingly nice and helpful.
  • Devin
    Added 2014.01.13
    To walmart- Very sad that your employees think so little of you that they are willing to say to the customer that they "don't care" what your policies are.
  • Evan
    Added 2013.06.01
    Very convenient location and customer service was on
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