Another turnoff is how they never have any towels in stock in the bathroom. And I've noticed how a female janitor will go into the men's bathroom to clean even though the bathroom isn't closed for cleaning.
Following a heart attack, I needed a personal trainer to keep me on a regular exercise program. I met Kyle on my introduction to Gold’s Gym and signed on with him for 30 minutes/week. I have been very pleased with his supervision. Each week he carefully tailors the exercises to what I need. Having overcome various physical challenges of his own, Kyle emphasizes the importance of correct form and perseverance in exercising. Sessions have been fun and light hearted but still focused. He encourages texting him with any questions I have during the week, which contributes much to the feeling of having continuous support.
As a gym rat I was fretting over my cross country road trip to Arizona. I'd be away from Golds for over a week! Fortunately Chris was teaching a special calisthenics class which is doing a workout without any weights. I mentioned to him it would be good for me since I won't have a gym to workout in on the road to Arizona and back. Even more fortunate was that the assistant manager, Christian overheard my conversation with Chris. He pulled me aside and pointed out that I could work at any Golds Gyms across the country. Lo and behold I worked out at three Golds Gyms during the trip. One in Fenton, Missouri, Oklahoma, City, Oklahoma and Columbia, Missouri. Quite frankly Christian made the trip more enjoyable for me. It was wonderful to walk in and see the familiar setting of Golds.
In order to attain funds/money golds gym should start by greeting and treating their members respectfully. I recently moved to this area from FL and the first thing I did was "tried" to get a membership at this location. Someone, anyone should do a 1 on 1 customer service tutorial with their staff. Just awful and rude. If they don't want new customers just put a sign on your front door! After 5 minutes of waiting someone finally greeted me. I asked for a tour of the gym and they did not seem interested. Save your money and seek another gym!
One of the reasons why I canceled my membership is because the lack of variety of equipment and that the machines usually need repairing. To me, for a company likes "Golds Gym" you'd expect it to be "state of the art" especially if you're going to pay the price that they charge me. It really reminds me of the gym "Average Joe's" from the movie Dodgeball. If I'm going to pay the price that I'm paying now, I rather go to LA Fitness. But tbh... I should just go to Planet Fitness. No disrespect to Planet Fitness, but for $10 a month, they have better equipment than this Gold's Gym.
I have been a member since the Fitness First days and have not seen any drop in service since the change. Germantown Golds is my second home. I feel it is very important not to take for granted something good and I appreciate Golds Gym very much. I proudly give it five stars.
I really love the place. The only thing I don't like about it is their closing hours. They need to extend the Saturdays and Sundays closing time. 10pm would be great
I give Kyle 5 stars.
One of the things that really bothers me is how the late night shift staff shuts everything down 10-15 minutes before the gym officially closes. If you tell your customers that your gym closes at 11pm, then give them the full treatment of the gym until 11pm. Do not start turning off the lights, turning off the music, and turning off the TVs as if you're trying to rush me.
Gold S Gym is a US Gym based in Germantown, Maryland. Gold S Gym is located at 19757 Frederick Rd, Germantown, MD 20876, USA.
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