I paid $25 for getting clean but guess what nothing done tire not clean inside still dirty it stir dirt on dash board I spoked to one was in charge he said that s the cleaning you paid for it. mean I paid $25 for that. by the way car wash auto spa in germantown road you paid $22 and they do a good job than them. they were close that day 9-3-2017.
The manager always tries the hard upsell for expensive detail services. Paying close to $30 gets you a "meh" job, and if you complain, the manager gets argumentative. I've gone to the owner about this issue without much success.
I've driven by this car wash numerous times but never gone in. I don't get many car washes but car definitely needed it so in we went. I brought my 2 boys with me so they could experience it too, and they were excited. Being my first time, I had to no idea where to go and it's not really clearly marked. I pulled up and the man didn't tell me whether to exit the vehicle or stay in. Then after a few minutes he finally indicated that I should stay put. After I pulled through the machine wash, there was interior cleaning so we had to leave the vehicle. Again, they didn't tell me what to do so I pulled into the bay. Then they told me that I shouldn't do that, especially with kids since there are tools, etc out there. Well, they should have told me before I got out, or had signs to let me know! We went into their waiting room which is spacious but the chairs need to either be cleaned or replaced. We were able to watch our car get cleaned and dried, then left. Overall a good experience, and I would return since pricing is reasonable and location convenient. Now that I know when to stay in the car and when to get out, that will be helpful!
Love this car wash. It gives you the option to wash your own car. The vacuums are great and it always gets the job done.
I used to like going here but over time, the lack of 'attention to detail' just got worse and when I brought it to the attention of the manager (employee 1270), he wanted to argue about whether or not it is okay to pay $27.99 and still have dog hair left in the back of the vehicle. To be accurate, I pay for the 'best inside and out' which does not include a deep vacuuming of hair but only topical hair so I understand exactly what it is I pay for. This is not the first time the manager and I had a discussion about the same thing. I always have to remind the attendants to please vacuum the back and still I leave with dog hair in the back. I often times just leave without saying anything but today I said something and it was a big mistake. I was met with disrespect and anger. I have been a loyal customer to this establishment since they opened and being treated like I was today was unacceptable. I will not visit this establishment again. The customer service can't get any worse and you don't get what you pay for.
Love My Car Carwash is a US Car Wash based in Germantown, Maryland. Love My Car Carwash is located at 19600 Walter Johnson Rd, Germantown, MD 20874, USA.
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